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When pre-selling goes too well

A pre-sale proves people want it, not that you can make it at that price, by that date · 14 min

In 2012, Pebble asked strangers for $100,000 to make a smartwatch and got more than $10 million. The watches shipped about four months late, and by the end of 2016 the company had stopped making them. A Wharton study of crowdfunded gadgets found that more money meant more delay. When people pay before you build, what have you proved?

Takeaways

  • In two thousand and twelve, the Pebble smartwatch asked Kickstarter backers for a hundred thousand dollars and got more than ten million, from almost sixty-nine thousand people. The watches shipped about four months late. In two thousand and fifteen, by its founder's own account, Pebble built its shop forecasts on a twenty-million-dollar Kickstarter, was left with more than fifteen million dollars of unsold watches, and at the end of two thousand and sixteen sold parts of the business to Fitbit and stopped making devices.
  • In a study of United States Kickstarter projects up to two thousand and twelve, Ethan Mollick found that only about one in four funded design and technology projects delivered on time, and projects funded at ten times their goal were half as likely to have delivered at any given time. A card game, Exploding Kittens, funded at almost eight hundred and eighty times its goal, started shipping on time.
  • Something to try: before any pre-sale, work out what it costs to make and deliver one at ten and at a hundred, the most you can deliver well, and the date you could deliver if ten times as many people said yes. Set your limit and your refund rule before anyone pays.

Chapters

  1. A hundred times the goal0:17
  2. Money is the proof2:10
  3. The crowd is not the market3:52
  4. More money, more delay5:45
  5. Same deposit, different risk9:03
  6. Two numbers and a date10:10
  7. The answer11:59

References

  1. Kickstarter — Pebble: E-Paper Watch for iPhone and Android(2012)
  2. Willumson, R. (Marketing Dive) — Kickstarter Sets Off $7 Million Stampede for a Watch Not Yet Made(2012)
  3. Bradford, K. T. (Liliputing) — Pebble E-Paper smart watch release date slips to "Not-September"(2012)
  4. Simonite, T. (MIT Technology Review) — A Smart Watch, Created by the Crowd, Debuts in Vegas(2013)
  5. CNN Money — $10 million Pebble e-watch to ship January 23(2013)
  6. Crook, J. (TechCrunch) — Pebble Is Shipping, But Slowly, And Without iOS App Approval(2013)
  7. Kickstarter — Pebble Time - Awesome Smartwatch, No Compromises(2015)
  8. Kickstarter — Pebble 2, Time 2 + All-New Pebble Core(2016)
  9. Migicovsky, E. — Success and Failure at Pebble(2022)
  10. Fitbit (Google blog) — Fitbit acquires assets from Pebble(2016)
  11. Pebble (help centre, Rebble archive) — What Does Pebble Joining Fitbit Mean For Me?(2016)
  12. Clifford, L. & Schlosser, J. (Inc.) — Testing Your Product the Lean Start-up Way(2012)
  13. Ries, E. — The Lean Startup | Methodology
  14. Mollick, E. — The dynamics of crowdfunding: An exploratory study(2014)
  15. Mollick, E. — The Dynamics of Crowdfunding: An Exploratory Study (author's version)(2014)
  16. Mollick, E. — Delivery Rates on Kickstarter(2015)
  17. Kickstarter — The Kickstarter Fulfillment Report(2015)
  18. Graham, L. (CNBC) — Just 9% of successfully funded Kickstarter projects fail to deliver(2015)
  19. Kickstarter — Exploding Kittens(2015)
  20. Lomas, N. (TechCrunch) — The Oatmeal's Exploding Kittens Card Game Is Raising A Bomb On Kickstarter(2015)
  21. Hurst, S. (Crowdfund Insider) — Exploding Kittens Creators Announce Shipping News & Secret Reward(2015)
  22. CNN (via mynews4.com) — Exploding Kittens: How an $8.8 million Kickstarter became a real business(2015)
  23. New England Historical Society — Frederic Tudor in 1806 Brings Cocktails and Ice Cream to the Rest of the World