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Refund Policy

Last updated 4 October 2026

This policy covers Ideasip plans sold by DHY Global LLC. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle takes your payment and makes any refund.

14-day money-back guarantee

If Ideasip isn't right for you, ask within 14 days and you get a full refund, no questions asked:

  • of your first payment for a monthly or yearly plan (if your plan began with a free trial, that is the payment taken when the trial ended);
  • of each yearly renewal.

Monthly renewals after the first payment aren't refunded once taken, but you can cancel at any time so that you aren't charged again. When we refund a payment, the plan it paid for ends straight away.

How to ask for a refund

  • Go to paddle.net, find your order with the email address you paid with, and choose to ask for a refund; or
  • write to us at [email protected] with the email address you paid with, and we'll ask Paddle to refund you.

Refunds go back to the card, PayPal or other method you paid with. Paddle usually processes them within a few days; your bank may take 5 to 10 working days to show the money.

Cancel any time

Subscriptions renew automatically until you cancel. Cancel on the Plans page (Manage subscription) or at paddle.net. Cancelling stops the next payment; you keep listening until the end of the period you've already paid for. If you cancel during a free trial, you aren't charged at all. Deleting your Ideasip account doesn't cancel a subscription, so please cancel first.

Plans bought in Africa through local providers

Where we sell a plan or pass ourselves through a local payment provider (such as Chapa in Ethiopia), the same 14-day guarantee applies to plans of a month or more: write to us and we refund you through the same provider. A one-day pass can't be refunded once the day has started.

Your rights

This policy adds to your rights under consumer law; it doesn't take any away. If the law where you live gives you a longer period or other remedies, for example because a brief was faulty, you still have them. Paddle's Buyer Terms also apply to purchases made through Paddle.

Contact

DHY Global LLC, 12012 Saw Mill Ct, Silver Spring, MD 20902, USA · [email protected]